But why does this happen, and how can you solve it? However, many users have encountered an issue where they can see the subfolders in the OWA, Online Mode, and Outlook Web access but can’t access them in their Outlook client on Windows. Thus, when you open Outlook Web App (OWA) or access email via Outlook web access, you see all the folders and sub-folders created. The changes are synchronized between the Outlook client and the mailbox server. Furthermore, they can set rules to automatically move specific emails or emails from a specific user or with the subject, etc., to these folders and sub-folders. Users can create email folders and sub-folders to store and manage their emails in the client easily. Microsoft Outlook is a reliable and robust email management client that offers both online and offline modes (also known as Cached Exchange Mode) for accessing Office 365 and Exchange email accounts. ![]() ![]() Limit Folder/Sub-Folders and Mail Items Per Folder.Solutions to Fix Sub-Folders Not Appearing in Cached Mode. ![]()
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